FREQUENTLY ASKED QUESTIONS
ALL SALES ARE FINAL. NO REFUNDS ARE ALLOWED IN ANY SHIPPING DELAY OR MANUFACTURING DELAY!
WHERE IS MY ACCESS CODE?
Access codes are found on the team flyer that was distributed by your team coordinator. If you are unable to locate your access code, please contact your team coordinator or email us for additional support.
I MISSED THE ORDER DEADLINE. CAN I STILL PLACE MY ORDER?
WHO SHOULD I CONTACT IF I HAVE A PRODUCT ISSUE AFTER I’VE RECEIVED MY ORDER?
Please reach out to our MTS customer support department for any issues with your products after you receive them. Please Email Us and a MTS customer service expert will contact you within 24 hours.
WHY ISN’T MY ACCESS CODE WORKING?
Make sure you are entering the access code exactly as it is shown on the flyer. If you are still unable to login, double check your shop’s close date. The access code will no longer work if your shop has closed, and unfortunately we cannot accept late orders.
CAN I PURCHASE AN ITEM NOT OFFERED ON THE SHOP?
We are unable to add items that are not offered in a shop. The items in your shop were carefully chosen by the team coordinator and sales pro based on need and availability.
HOW CAN I TELL THE GENDER/SIZING OF AN ITEM?
Generally, Youth and Women's sizes are listed in the name of the product and within the detailed information page of the item. If no gender is specified, consider the item is an adult men's size. If a specific size is not offered in the size selection dropdown, it was not available to order from the manufacturer.
IS THERE A SIZE CHART?
Yes, in the bottom of your shop's homepage there is a Size Chart link that will provide sizing information for specific brands.
WHAT CREDIT/DEBIT CARDS ARE ACCEPTED IN MY TEAM SHOP?
We accept Visa and MasterCard. No other card type or form of payment can be used. We apologize for any inconvenience.
WHEN IS MY PAYMENT CARD CHARGED?
Payment cards will be charged immediately upon check out.
HOW WILL I KNOW THAT MY ORDER HAS BEEN PLACED?
An email confirmation of your purchase will be sent to you shortly after the order has been submitted. This will assure you that the order has been placed and provide a copy of the order for your records.
I NEED TO MAKE A CORRECTION TO AN ORDER I JUST PLACED. HOW DO I UPDATE IT?
Prior to the shop close date, adjustments to your order may be made by contacting our My Team Shop customer service experts. Click Here to email us. If your revised order total is lower, a refund will be issued to your credit card. If your revised order total is higher, we will need you to provide us with your credit card information as a second payment amount will need to be processed to cover the difference.
WHEN WILL MY ORDER SHIP?
Once the shop closes, all decorated items will ship to a decorator to be printed. Generally, the decoration process for orders takes approximately 3-4 weeks from the time the Team Shop closes. Items without decoration may ship as quickly as 5-7 business days after the shop closes. All hard goods will ship immediately from other location(s), prior to the Team Shop closing.
WHAT IS THE REFUND/RETURN POLICY?
Use this section for any descriptive text you need to fill out your pages or to add introductory headings between other blocks.For all decorated goods, returns/replacements/credits are processed for damaged or defective merchandise only. For non-decorated items, there is a $20 fee for returns or size exchanges.
Can I change or move the company logo?
No, we will not and cannot changes the company logo. Also, any logo designed by ELITE will be charged $350. You will be charged $500 for using that logo without ordering through ELITE.